Customer care / 01
Shipping + Returns
Clear expectations from checkout to delivery. Questions? Contact sbrnclthng@gmail.com.Updated July 25, 2026
Order preparation
Orders are prepared for shipment within 3–5 business days. Business days exclude weekends and holidays. You will receive a confirmation after ordering and tracking details once your order ships.
During launches or high-volume periods, preparation may take longer. If a material delay occurs, we will contact you using the email provided at checkout.
Delivery
Shipping options, costs, and estimated transit times are shown at checkout. Transit estimates begin after the order ships and are not guaranteed by SBRN.
Please review your delivery address before submitting an order. If an address needs to be corrected, email us as soon as possible. We cannot guarantee changes after fulfillment begins.
Returns
To request a return, email sbrnclthng@gmail.com within 7 days of confirmed delivery and include your order number. Items must be unworn, unwashed, unused, and returned with original tags in their original condition.
Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect. Original shipping charges are nonrefundable. Returns sent without approval may not be accepted.
Refunds + issues
Approved refunds are issued to the original payment method after the returned item is received and inspected. Processing time may vary by payment provider.
Final-sale items and gift cards are not returnable. If an item arrives damaged, defective, or incorrect, contact us promptly with your order number and clear photos so we can make it right.